Having been in the I.T industry for over 23 years we’ve built up quite a diverse skill set but it’s not often we get the chance to provide a number these skills with one client.
Robsons Opticians initially called us in to upgrade and provide additional data networking points, but we quickly realised there were other significant issues to quickly remedy.
This was a classic case of legacy IT systems from the previous business owners. It meant the practice had not moved along with new technology and that resulted in a number of issues coming to a head.
Robson’s Opticians use specialist software for testing and recording patients’ eye exams and its current IT system was simply not compatible with the latest version of the software.
We worked closely with Robson’s new owners and the software supplier to ensure we had the right computer hardware and that every other part of their IT infrastructure was brought up to the requisite standard.
The company’s legacy phone system was another major issue which together we were able to resolve.
The original analogue phone system had been in place for a number of years. It had limited features and, more significantly, was costly to run.
Harrison IT Services was able to supply a brand new digital VOIP (Voice over Internet Protocol) business broadband telephone system. With immediate cost savings, a raft of useful new features, greater coverage throughout the building, Robson’s feedback has been extremely positive.